To make use of this insurance, you first pay for the flight change yourself and then make a claim with the insurer (EuropAssistance). Before starting a claim, please always read the insurance policy and associated conditions. In addition, check the maximum amount to be claimed. The insurance policy is sent by the insurer directly after booking (via e-mail).
Please note: with this insurance you may only change your travel dates once. The route and passengers must always remain the same.
How do I change my booking?
First check whether the airline allows a change on your booking. You will find this information in your ticket e-mail and on MyTix. Depending on the situation, choose the following:
- My booking is changeable
Please request the change through MijnTix and pay the change fees via the paylink email sent. As soon as you receive the newly changed tickets, you claim (part of) the change fee directly with the insurer. Any changes must always be done via us. - My booking is non-changeable
More often, bookings cannot be changed. If so, please contact us to have your original booking cancelled. You will receive proof of cancellation by e-mail. Then make a new booking on our website, pay and claim (part of) the newly paid ticket price directly with the insurer.
Make your claim with the insurer
After you have paid for the changed/new booking, you can start your claim with the insurer. You'll need the next documents:
- Policy number: This is the same number as your TripID (at the top right of our e-mails).
- Your original booking confirmation/invoice
- For changeable ticket:
- The payment link will be emailed with the change costs and the flights to be changed.
- The ticket email with your changed flights.
- For a non-changeable ticket:
- The email with proof of cancellation of your original flights.
- The booking confirmation of your newly booked flights, which show the new price paid.
Conditions
- As per conditions of the insurer, any changes or new bookings must always be made via us. If not, your claim will not be honoured.
- Is your booking non-changeable and are you seeking to only book a new outbound flight? Please reach out to us, to verify if a new inbound flight must also be booked. Most airlines will cancel your booking, if you do not board the original outbound flight.
- For all other conditions and claims, we kindly refer you to the insurer EuropAssistance. Please also contact the insurer if claims have been rejected. Unfortunately, we are not allowed to assist in insurance claims.
