If you have purchased a flexible ticket, please first read the instructions on this page.
A lot of tickets are non-changeable (the airline simply does not allow a change). If a change is allowed, this rule generally applies: the cheaper your ticket, the more expensive the change. In case of changing, airlines will always charge two fees:
1. Fixed change fee
2. Fare difference
To request a change, follow these steps:
Step 1: Check fixed change fee
If a change is allowed, the fixed change fees can be found either on your ticket e-mail or on MijnTix.
* Haven't received your ticket yet? Please skip this step.
Don't proceed with this form if your ticket states that changes are not allowed, as we are unable to help you according to the conditions of the airline. If a ticket is non-changeable, we are also not allowed to offer any refund.
Step 2: Calculate estimated fare difference
You might be able to change your dates/time/route. However: the more you change, the more you'll pay. We kindly ask to roughly calculate the minimum fare difference yourself. This will give you a proper indication of the fare difference to be charged. You do so, by performing a new search on our website with your desired dates/times/route. Select the preferred flight(s) and check the new ticket price. Next, you have to subtract the old/original ticket price (stated in your confirmation e-mail or invoice) from this new ticket price. You will now have your estimated fare difference:
New ticket price - old ticket price = estimate fare difference.
Step 3: Yes, I would like to change
Did you take notice of the minimum costs involved? And do you know exactly what change needs to be performed? Then you are able to start you change request via our online form. Please press the button below and fill out the complete form. We will then call you back within 2 workings days to discuss your options, so please keep an eye on your phone. If you approve the total fees involved, we will send you an online paylink directly. This needs to be paid within one hour. Deciding not to pay after approving the change? You will then lose your flights, as your booking is no longer valid.
We can only process your change request if:
- The change is requested by the main booker (this is the person who created and confirmed the booking)
- Your new flights must always be operated by the same airline as your original booking
- You have only requested one change. We cannot handle multiple requests
* Please note that your calculation is an estimate. The actual fare difference might be higher. The calculation our global reservation system makes is always leading.