Canceling a ticket always costs money (costs of the airline and administration costs).
The exact ticket conditions of your booking can be found on MyGate1. Sometimes, (part of) the costs are stated here. You can find out what the exact costs are by calling one of our Travel Consultants.
Our phone number can be found on your booking confirmation and/or ticket. Doesn’t your service package offer support on the phone? Fill out this form as soon as possible.